Elevate your business communication today!

Choose Xcobean’s innovative contact center software for a powerful, proven, and cutting-edge solution to boost your customer experience. Don’t settle, excel with us!

About Our Solution

A one-stop-shop for all your Contact Center requirements without the need for third party software.

Inbound

Efficiently build IVRs & Routing Scripts with Xcobean Inbound; guide customers to skilled agents, and enjoy callback options during peak times.

Outbound

Maximize agent productivity with our Outbound solution, featuring Predictive Dialer, Answering Machine Detection, and compliance-friendly dialing modes.

Omni Channel

Empower customers with Xcobean's Omnichannel, offering seamless communication across phone, SMS, chat, email, WhatsApp, and social media platforms.

Analytics

Experience Live Metrics Via Dynamic Dashboards And Receive A Variety Of Pre-Built Historical Reports Directly In Your Inbox.

Xcobean's Analytics empowers administrators with real-time and historical data for informed decision-making in Contact Centers. Utilize comprehensive dashboards and pre-built reports for key metrics, all conveniently delivered to your inbox.

Quality Management

100% of call recordings and transcripts with evaluation forms, as well as live monitoring of calls and agents’ screens for coaching.

Quality Management offers you recordings and transcripts of 100% of your representatives’ interactions with you customers, on all channels. You can build Evaluations Forms to help you assess the quality of the service and grade the agent accordingly.

In addition, supervisors can do live monitoring by spying on calls in progress, whispering to the agent in order to offer assistance, or barging-in on the call. Live monitoring of calls and remotely viewing agents’ screen make training and coaching far more efficient.

Powerful Enterprise Features

Our Contact Center solution has all the features you need to run your operations smartly and efficiently.

Coaching & Monitoring

Call recordings, transcripts, and live monitoring, combined to evaluation forms, offer the ideal tool for coaching and training new agents.

ACD

A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent.

Click to Call

Place calls directly with a simple click from your favorite CRM, or web page, to an IVR, sales representative or support team.

100% Web-Based and Screen-Pop

All administrator and agent applications are available via a modern and appealing web-based interface. Popup any CRM or custom web-based form in the agents’ application to display and capture customers information.

Support for Text-To-Speech

Integrations with Amazon and Google speech synthesis to quickly create audio file or play the text directly from IVRs.

Flexible Integrations

A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.

Real-time Queues Statistics

Access statistics in real-time directly from IVRs to make smart decisions on calls routing and reacting to special events.

Interactive Voice Response (IVR)

Easily create self-service IVRs by connecting boxes with access to TTS, Speech Recognition, Databases, and REST APIs.

Skill-based Routing for Inbound and Outbound

Connect customers to the agents that are the most qualified to provide the best customer experience.

Integration with a Diversity of Channels